qcom’s fully qualified helpline team can quickly get to the root of a technical problem
Our fully qualified helpline team can provide both Level 1 and Level 2 technical support over the phone.
A Level 1 call involves our helpline team taking the details and allocating an engineer. These calls can come into a dedicated phoneline, answered as a "virtual" helpdesk.
The helpline team has experience in both call escalation and resolution, and will keep in close touch with you by phone and with real-time electronic updates so you are fully in the picture.
Morning summary reports and escalation meetings are also provided.
For more advanced support, our technical filter technicians can provide a Level 2 helpdesk for both hardware and software enquiries. Calls are responded to within 20 minutes and our technicians provide over-the-phone advice and allocate the most appropriate resources to the users for final rectification.
We can also provide outsource internet portal supervision for manufacturers looking to outsource their web-based technical support.